E-bikes include a 1-year warranty, and accessories include a 3-month warranty. For full details, please check our Warranty Policy.

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.
For full details, please refer to our Return&Refund Policy.

You can reach us through:
Email: support@movcan-bike.com (Monday–Friday, 8:00 am – 5:00 pm PST)
Phone: 1-888-998-4632 (Monday–Friday, 9:00 am – 4:00 pm PST)
Feel free to contact us during business hours for any assistance.

Kindly confirm that you placed your order through the official stores. Provide your order details and screenshots for us to assist you quickly.

We ship within 1–2 business days. You can cancel your order before it ships.
Once it enters processing, changes or cancellations aren’t possible.
If you notice any issue, please contact our customer service team right away.

We accept major credit cards, PayPal, Klarna/Shop Pay installments, and more.

- Orders are processed within 1–2 business days (excluding weekends and holidays).
- Delivery takes 3–7 business days depending on your location.
- We have warehouses on both the East and West Coasts to ensure faster delivery.

We ship to most locations within the U.S. Mainland. Please note that P.O. boxes, military addresses, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Minor Outlying Islands, Virgin Islands, Alaska, and Hawaii are outside our delivery areas.

All e-bikes are shipped via FedEx, and tracking will be provided once your order ships. Some accessory orders may ship through USPS depending on the item and destination.

We have warehouses in California and New Jersey. Orders shipped within these states typically arrive in 3–5 business days.

You can update your shipping address before your order ships. Once it has been shipped, the address can no longer be changed.
If you need to update your address, please email the correct details to support@movcan-bike.com as soon as possible.

You can track your shipment using the provided FedEx tracking number or via 17track.

If your item arrives damaged or defective, please contact us immediately with photos. We will either replace the item or issue a full refund.

To initiate a return, please contact our customer support at support@movcan-bike.com with your order number and reason for return. We will provide a return authorization and instructions.

- If the return is due to a manufacturing defect, damage during transit, or our error, we cover the return shipping costs.
- If the return is for non-defective reasons (e.g., change of mind), the customer is responsible for return shipping fees.

Refunds are processed within 5–7 business days after we receive and inspect your returned item. The refund will be issued to your original payment method.

Send us the code stamped on the keyhole. Custom keys take 15–20 days to produce and ship from China.

It is stamped on the head tube and printed on the outer packaging.

Ensure Bluetooth is enabled and download the latest app version from Apple App Store

Regularly check tire pressure, brake condition, screws, and chain lubrication. Keep the bike clean and avoid exposing it to extreme temperatures. For battery care, charge regularly and store indoors when not in use.

Yes, our e-bikes have an IPX4–IPX5 water-resistance rating and can handle light rain and splashes. Avoid heavy rain, deep water, or pressure washing to prevent electrical damage. After riding in light rain, wipe the bike dry and keep the battery area protected.