Warranty Policy
Recommendation
Movcan recommends carefully inspecting and testing the bike before your first ride.
A full check of all components ensures a safe ride, as parts may shift or become misaligned during shipping. Movcan does not guarantee that brakes, shifters, motor, stem, rims, spokes, derailleur, front fork, or any other parts are properly secured or adjusted upon arrival.
One-year (12 months) Limited Warranty
The one Year Limited Warranty applies to purchases made from authorized movcan website. Warranty coverage is not transferable and only applies to the original owner and the original product.
Three Months Accessory Warranty
Three (90) Month Accessory Warranty applies to accessories that Movcan deems due to factory defect. Misuse or damage due to accidents are not covered.
Warranty Coverage:
Mechanical component
component
|
Warranty period
|
Warranty and non-warranty services
|
Frame (aluminum alloy) |
12 Months
|
Warranty: Natural deformation, weld issues, manufacturing defects
Not covered: Modification, collision damage
|
Front fork, handlebar, stem, seat post
|
12 Months |
Warranty: Natural deformation, weld issues, manufacturing defects
Not covered: Modification, collision damage
|
brake, brake disc, brake lever
|
6 Months |
Warranty: Manufacturing defects only
Not covered: Wear and tear, modification, collision
|
shock absorber
|
6 Months |
Warranty: Manufacturing defects
Not covered: Damage from collision or sharp objects
|
Tires, saddles
|
3 Months |
Warranty: manufacturing defects
Not covered: Wear and tear, punctures
|
hub, rim, spoke
|
3 Months | Warranty: manufacturing defects Not covered: Impact damage, overloading |
Mudguard, pedal
|
3 Months |
Warranty: manufacturing defects
Not covered: Modification, collision, man-made damage
|
chainring, chain, flywheel
|
3 Months |
Not covered: Modification, collision, man-made damage
|
shift lever, front derailleur
|
3 Months |
Not covered: Modification, collision, man-made damage
|
Electrical System
component
|
Warranty period
|
Warranty and non-warranty services |
Display, controller
|
12 Months
|
Warranty: manufacturing defects Not covered: Water damage, modification, short-circuite |
headlights, taillights, indicators
|
12 Months
|
Warranty: manufacturing defects Not covered: Water damage, impact, wiring modification |
Charger
|
12 Months
|
Warranty: Short circuit, burnout, power failure Not covered: Water damage, broken cables, intentional damage |
throttle, booster
|
12 Months
|
Warranty: Short circuit, burnout, manufacturing defects Not covered: Water damage, misuse, modifications |
brake levers, switches |
12 Months
|
Warranty: Short circuit, burnout, manufacturing defects Not covered: Water damage, misuse, modifications |
Motor, Hall element
|
6 Months
|
Warranty: Phase loss, hall failure, demagnetization, bearing/noise Not covered: Damage, water ingress |
Battery
|
6 Months
|
Warranty: grid breakage, capacity loss below 70%, manufacturing defects Not covered: Water damage, improper handling, overcharging, short circuit, long-term non-charging |
Warranty Claim Process
1.Prepare Your Information:Provide your order number, a brief description of the issue, and photos/videos showing the problem.
2.Submit Your Claim: Send the details to 📧 support@movcan-bike.com.
3.Review & Verification: Our team will verify if the issue is covered under warranty.
4. Solution Provided: If approved, we'll arrange replacement parts or provide repair instructions.
Note: On-site service is not available. Shipping costs (if any) will depend on the case.
Movcan Ebike Warranty Registration
If you have any warranty issues, please contact us through the form below and we will give you feedback within 24 hours.