Warranty Policy

Recommendation

Movcan recommends carefully inspecting and testing the bike before your first ride.
A full check of all components ensures a safe ride, as parts may shift or become misaligned during shipping. Movcan does not guarantee that brakes, shifters, motor, stem, rims, spokes, derailleur, front fork, or any other parts are properly secured or adjusted upon arrival.

One-year (12 months) Limited Warranty

The one Year Limited Warranty applies to purchases made from authorized movcan website. Warranty coverage is not transferable and only applies to the original owner and the original product.

Three Months Accessory Warranty

Three (90) Month Accessory Warranty applies to accessories that Movcan deems due to factory defect. Misuse or damage due to accidents are not covered.

Warranty Coverage:

Mechanical component

component
Warranty period
Warranty and non-warranty services
Frame (aluminum alloy)
12 Months
Warranty: Natural deformation, weld issues, manufacturing defects
Not covered: Modification, collision damage
Front fork, handlebar, stem, seat post
 12 Months
Warranty: Natural deformation, weld issues, manufacturing defects
Not covered: Modification, collision damage
brake, brake disc, brake lever
 6 Months
Warranty: Manufacturing defects only
Not covered: Wear and tear, modification, collision
shock absorber
 6 Months
Warranty: Manufacturing defects
Not covered: Damage from collision or sharp objects
Tires, saddles
 3 Months
Warranty: manufacturing defects
Not covered: Wear and tear, punctures
hub, rim, spoke
 3 Months Warranty: manufacturing defects
Not covered: Impact damage,  overloading
Mudguard, pedal
 3 Months
Warranty: manufacturing defects
Not covered: Modification, collision, man-made damage
chainring, chain, flywheel
 3 Months
Not covered: Modification, collision, man-made damage
shift lever, front derailleur
 3 Months
Not covered: Modification, collision, man-made damage

 Electrical System

component
Warranty period
 Warranty and non-warranty services
Display, controller
12 Months
 Warranty:  manufacturing defects
Not covered: Water damage, modification, short-circuite
headlights, taillights, indicators
12 Months
 Warranty: manufacturing defects
Not covered: Water damage, impact, wiring modification
Charger
12 Months
 Warranty: Short circuit, burnout, power failure 
Not covered: Water damage, broken cables, intentional damage
throttle, booster
12 Months
 Warranty: Short circuit, burnout,  manufacturing defects
Not covered: Water damage, misuse, modifications
 brake levers, switches
6 Months
 Warranty: Short circuit, burnout,  manufacturing defects
Not covered: Water damage, misuse, modifications
Motor, Hall element
6 Months
 Warranty: Phase loss, hall failure, demagnetization, bearing/noise 
Not covered: Damage, water ingress
Battery
6 Months
 Warranty: grid breakage, capacity loss below 70%, manufacturing defects
Not covered: Water damage, improper handling, overcharging, short circuit, long-term non-charging

 

Warranty Claim Process

1.Prepare Your Information：Provide your order number, a brief description of the issue, and photos/videos showing the problem.

2.Submit Your Claim: Send the details to 📧 support@movcan-bike.com.

3.Review & Verification: Our team will verify if the issue is covered under warranty.

4. Solution Provided: If approved, we'll arrange replacement parts or provide repair instructions.
Note: On-site service is not available. Shipping costs (if any) will depend on the case.

Movcan Ebike Warranty Registration
If you have any warranty issues, please contact us through the form below and we will give you feedback within 24 hours.