Movcan Ebike Warranty Help

Recommendation

Movcan recommends carefully inspecting and testing the bike before your first ride.

A full check of all components ensures a safe ride, as parts may shift or become misaligned during shipping. Movcan does not guarantee that brakes, shifters, motor, stem, rims, spokes, derailleur, front fork, or any other parts are properly secured or adjusted upon arrival.

One-year (12 months) Limited Warranty

The one Year Limited Warranty applies to purchases made from authorized movcan website. Warranty coverage is not transferable and only applies to the original owner and the original product.

Three (90) Month Accessory Warranty

Three (90) Month Accessory Warranty applies to accessories that Movcan deems due to factory defect. Misuse or damage due to accidents are not covered.

Warranty Coverage:

Mechanical component

component	Warranty period	Warranty and non-warranty services
Frame (aluminum alloy)	12 Months	Warranty: Natural deformation, weld issues, manufacturing defects Not covered: Modification, collision damage
Front fork, handlebar, stem, seat post	12 Months	Warranty: Natural deformation, weld issues, manufacturing defects Not covered: Modification, collision damage
brake, brake disc, brake lever	6 Months	Warranty: Manufacturing defects only Not covered: Wear and tear, modification, collision
shock absorber	6 Months	Warranty: Manufacturing defects Not covered: Damage from collision or sharp objects
Tires, saddles	3 Months	Warranty: manufacturing defects Not covered: Wear and tear, punctures
hub, rim, spoke	3 Months	Warranty: manufacturing defects Not covered: Impact damage, overloading
Mudguard, pedal	3 Months	Warranty: manufacturing defects Not covered: Modification, collision, man-made damage
chainring, chain, flywheel	3 Months	Not covered: Modification, collision, man-made damage
shift lever, front derailleur	3 Months	Not covered: Modification, collision, man-made damage

Electrical System

component	Warranty period	Warranty and non-warranty services
Display, controller	12 Months	Warranty: manufacturing defects Not covered: Water damage, modification, short-circuite
headlights, taillights, indicators	12 Months	Warranty: manufacturing defects Not covered: Water damage, impact, wiring modification
Charger	12 Months	Warranty: Short circuit, burnout, power failure Not covered: Water damage, broken cables, intentional damage
throttle, booster	12 Months	Warranty: Short circuit, burnout, manufacturing defects Not covered: Water damage, misuse, modifications
brake levers, switches	12 Months	Warranty: Short circuit, burnout, manufacturing defects Not covered: Water damage, misuse, modifications
Motor, Hall element	6 Months	Warranty: Phase loss, hall failure, demagnetization, bearing/noise Not covered: Damage, water ingress
Battery	6 Months	Warranty: grid breakage, capacity loss below 70%, manufacturing defects Not covered: Water damage, improper handling, overcharging, short circuit, long-term non-charging

Warranty Claim Process

1. Prepare Your Information：Provide your order number, a brief description of the issue, and photos/videos showing the problem.

2.Submit Your Claim: Send the details to 📧 support@movcan-bike.com.

3.Review & Verification: Our team will verify if the issue is covered under warranty.

4. Solution Provided: If approved, we'll arrange replacement parts or provide repair instructions.
Note: On-site service is not available. Shipping costs (if any) will depend on the case.

Movcan Ebike Warranty Registration
If you have any warranty issues, please contact us through the form below and we will give you feedback within 24 hours.